A Message to Our Dental Patients About Coronavirus

 

6/8/2021

It’s a Brave New World!

To all of our Friends and Patients,

It is looking positive that we may be moving out of the restricted life style that the Covid virus forced us to follow for the past 15 months. There are lots of vaccinated people and the ability to provide effective health support for people who do actually get sick with Covid has improved significantly.

Cautiously moving forward is a wise course. There is little research available to determine the actual short- and long-term effect of the change in infection rates due to the Covid virus at this time, but the indications so far do look positive. As we go through the next few months, I hope that the science and data prove that we are fully protected with the vaccine and that the rate of new infections is under control.

Our office protocol has always been, before Covid and during Covid, to provide a very clean and low risk environment for our patients to receive their dental care and for our staff to work safely. We continue now to follow our high standards of infection control, sterilization, and all of the CDC guidelines for dental office safety as we begin to return to a more normal world. The office procedure adjustments for Covid will continue so we will continue to benefit from the reduction of exposure to all virus illnesses and many other contagious diseases.

We will all enjoy seeing each other and returning to our routines of preventive care and protection of our smiles.

And, thankfully, we can all start showing off those great smiles once more. See you soon!

Stephen Dautel, D.D.S. and
The Staff at Art and Science Dentistry

P. S. Please read the update about our Patient Communication system we will send out next week.

4/7/2020

To all of our patients at Art and Science Dentistry:
Can you believe that it has been over one year ago that our world changed so much?

Finally, the Spring weather has arrived and we can be outdoors more and begin to return to some of our outdoor activities. I think everyone is very eager to get back on track with their routines and the things they enjoy, even with the careful attention we must still practice to protect ourselves and others from this virus. I am even looking forward to cutting the grass and pulling weeds again.

I have enjoyed seeing each of you returning to our office to continue your good dental health. At this time approximately 80% of our patients have returned for examination checkups and dental hygiene appointments. I encourage everyone to stay on schedule with consistent dental appointments as it is the best way to preserve your good dental health. If you are overdue for a checkup, this is the moment to contact us and schedule your next preventive dentistry checkup.

At this office, we have maintained a strict protocol of screening for possible covid contacts, careful attention to the very best cleanliness and virus free environment within the office, and following all of the CDC protocols for reduction of Covid 19 exposure. Please read through this page review all of the precautions that we take to maintain a healthy environment at our office.

I am looking forward to seeing each of you soon and to catch up with everyone’s news. Enjoy a very happy Spring.

Dr. Stephen Dautel, DDS

1/4/2020

2021 IS HERE!

We are ready and eager to start the new year with everyone healthy and well rested. 2021 will be a year of continued careful attention to all of the practices we have learned to control the spread of this virus. Vaccines are on the way and I think everyone is looking forward to their turn.

Looking forward and making plans can make this winter go by more quickly. I know that everyone does not share my enthusiasm for snow, but I am hoping that there will be plenty of snow for cross country skiing and some downhill as well. Keeping busy with new activities is also a help to plod through until we can get more outdoor time when the weather warms up. My daughters gave me a home beer brewing kit for Christmas to fill any extra spare time, and I have the first batch in the making. It was interesting and I am eager to try the results. And, of course, keeping up with personal fitness, health practices, and DENTAL HYGIENE is a must so that when we return to our non-covid lives, we will be ready.

When you return again, or for the first time since last March, this office will be clean, safe, and prepared to provide your dental care in the safest environment possible following all of the CDC guidelines. In addition, there is fresh air circulation and air purifying equipment in every room to make the air you
breathe clean and pure. Visit our homepage to view our video with more details on the equipment and procedures we use for safe dental care.

Your referrals of friends and family are always appreciated. I am looking forward to seeing everyone again soon.

Sincerely,
Stephen Dautel, D.D.S.

12/18/2020

WHAT A YEAR!
And yet there is so much to be grateful for in the year 2020.
Our families
Our health
The future

All of us here at Art & Science Dentistry extend our best wishes to everyone for the holiday season and for the new year 2021. Thank you for continuing to be a part of this dental practice. We intend to continue to provide the very highest level of dental care in our very safe and modern office. If you have not been able to visit us for continuing dental care in 2020, I hope that I will see you in the early part of this year. Consistent attention to your dental health is the cornerstone of prevention of dental problems.

In order to allow our staff to enjoy the holidays with their families, the dental office will be closed for the week of December 21 and December28. We will resume regular office hours on January 4, 2021. I will be available for urgent dental care by calling 518-527-3102.

For this new year, I am going to make a request. PLEASE, refer friends and family to us for their dental care.

In 2021 we will resume practicing with the strong stability we have maintained for so many years. As our entire country regains its health and strength, we will be here to provide the type of careful and
skillful dental care that helps ensure the dental health of all of our patients in an office that is safe and clean to meet your highest expectations.

My best wishes to you all. Happy Holidays.
Stephen Dautel, D.D.S.

11/18/2020

Dear Patients,

We are in the holiday months when time seems to slip by very quickly. It also means that if you have dental insurance benefits remaining for 2020, now is the time to schedule an appointment. Most insurance benefits run on a calendar year (Jan.- Dec.) so if you don’t use your benefits, then you will forfeit them. You pay for insurance benefits so make sure you use them before the end of the year.

We hope you and your family have a Happy Thanksgiving and a Joyous Holiday Season. Let’s count our blessings and look forward to a healthy and happy 2021.

Best wishes,

Chris

October 27, 2020

Dear Patients,

We are glad that you have returned to your consistent dental appointments to preserve your dental health, comfort, and appearance of your teeth. We continue with very good success to maintain our office at the highest standard of safety both in sanitation and air purification within the office.

Beginning November 15, 2020, the reception room will be available to patients. We ask that you arrive in time to follow our office protocol of hand sanitization, donning mask and gloves, and completion of our questionnaire and that you maintain social distance from other patients. The reception room is for patients only unless a patient must be accompanied by an aide or parent.

In order to simplify management of payment for services, we have developed the following protocol. We expect that these steps will reduce phone calls, leaving messages, and missed information back and forth between our office and you. Please feel confident that all of our communication and your personal information is always kept secure.

1. At the end of your appointment we can provide a statement for the planned treatment for this appointment.

2. We will ask if you will pay for these pre-planned services with a credit card, check, or cash.

3. We will credit your account with your payment and return the statement marked paid for the amount you authorize.

4. If additional services were performed in addition to your pre-planned services, the fees for the additional services will be on your statement as a balance due and will be mailed to you in 2-3 weeks.

5. We have established a Pay Your Bill Online icon on our website located in the red banner on the home page to enter your payment. Alternatively, you may call our office to pay by phone or send a check by mail.

I appreciate your assistance in improving the management of your statement charges. I will look forward to seeing you at your next appointment.

P.S. Please feel free to call with any questions. We are here to help you.

Sincerely,
Stephen P. Dautel, D.D.S.

9/16/2020

Dear Patients,

I have been so glad to see so many smiling faces and hear so many stories of how everyone has persisted through the past six months. I have become a better cook, more organized in my management of personal chores, and much more aware of how important my good health is. Your stories have echoed many of those same things. It is always a pleasure to hear how your family members are doing and to see you returning to as many of your routines as you can. So many times, I hear your frustration with the pandemic, but there are even more stories of how well you have overcome the obstacles.

Our dental office has completed the installation of upgrades and improved management of the safe separation of people as they visit this office. We clean the air throughout the entire office continuously. Every possible surface is cleaned thoroughly after every use, every instrument goes through a rigorous cleaning and sterilization process, and every precaution is taken to make your visit safe.

You have met our new staff members and seen them performing our strict protocols. Our returning staff members are well prepared to meet all of the new protocols as well as continue the high standards we have always had.

I appreciate that each person visiting us has accepted our safety precautions and have managed the different scheduling, business office contact, and in office safety measures we ask you to follow.

We are dedicated to providing the safest environment and the highest standards of dental care possible. As we catch up with everyone and return to your consistent dental care, your dental health and well being will always be our highest priority.

We all look forward to seeing everyone again very soon.

Sincerely,

Stephen Dautel, D.D.S. and Staff

 

 

7/15/2020

At Art and Science Dentistry the new normal is practiced everyday. Although we are all using out PPE, we are still smiling behind our masks, and we’re very glad to see everyone again!

At your visits with us you will find that we offer comprehensive dental care and will make every effort to make your visit comfortable, safe and informative. We have always encouraged regular intervals for exams and dental hygiene visits, and now it is even more important to keep up or catch up to avoid having any dental complications.

Even though we aren’t able to see all of the smiling faces behind the masks now, it will not be long before we will all want to show our best smiles as we greet our friends.

I look forward to seeing your SMILE soon!

6/23/20202

Dear Patients,

I am very glad to welcome everyone back to our dental office to resume your dental care and help you maintain your good dental health. Give us a call to schedule your dental hygiene appointment or treatment. We are looking forward to seeing you!

I have been keeping in touch to inform you of how we are organizing our office and our procedures to provide the highest level of safety to you and to our staff. When you visit us again it may appear somewhat different, but all of our attention to detail and to your comfort is the same. Our continuing objective is to provide excellent dental care in a safe and comfortable environment.

The CDC and Department of Health have provided us with updated guidelines. We have expanded PPE (personal protective equipment), sterilization, and disinfection protocols and our equipment has been planned to create a “clean air” space in our office. Your appointment scheduling has been designed to maintain “social distancing” and reduce the points of contact between people wherever possible.

These changes make it necessary to adjust the fees of procedures to meet the increased cost of materials and staff time to provide the most thorough preparation for your visit to our office. The increased expense of providing treatment has been made so that our high standards of dental care are continued each time you are here for your continuing dental care.

You will meet and be introduced to our new staff members, Kristin and Gina, as well as all of our returning staff members, Chris, Kim, Lisa, Jena, and Carol. All of us will be doing our very best to help you maintain your good dental health with careful and through excellent dental care.

Thank you for your understanding, and thank you for being a valued member of our dental care family.

Sincerely,

Stephen P. Dautel, D.D.S.

6/3/2020

Welcome back to Art & Science Dentistry!

In order to provide the highest quality of dental care for all of our patients, we have established a carefully studied protocol to provide for your safety, quality care, and comfort. We will meet or exceed all CDC, NYS Department of Health, and ADA guidelines and best practice protocols.

Although there will be differences in our appearance and in the process of your dental visit, the careful attention to detail, performance of our dental treatment, and your comfort remain our highest priority.

Because we want to provide careful individual care to each patient, we request that you follow the steps listed during your visit with us. In this way we can use our time to provide you with the best service and follow up care. We will ask that you follow the steps below:

  • Look for an email with our COVID-19 screening questions. If you answer yes to any question please call the office for further instructions.
  • Please wear warm clothes as our air conditioner will be set lower than usual for our staff to wear extra protective clothing.
  • Please plan not to use the office bathroom. Our bathroom is available for urgent needs.
  • We request that you bring sunglasses to your appointment so that you have eye protection during treatment.
  • Please keep cell phones in pockets or purse. We ask that you do not use your cell phone in the office.
  • Please arrive to your appointment on time and come in the regular front entrance.
  • If you are unable to climb stairs or stand, please call us from the parking lot when you arrive. You will then come in through the handicapped entrance.
  • You will continue to the station in the reception area to hand sanitize, don mask and gloves, and sign the questionnaire.
  • Remain standing in the reception area until a staff member escorts you to the treatment room.
  • We ask that you remain seated in the treatment room until your appointment is completed.
  • Payments: You may prepay for your appointment or call one hour after your appointment to make a payment by credit card or mail a check. No cash will be accepted as we are trying to eliminate the exchange of physical materials as much as possible.
  • Your next appointment will be scheduled by an assistant before you leave or can be scheduled when you call to make payment.
  • Please keep your mask and gloves on until you leave the building. You will be escorted to the exit through the handicapped door by a staff member. Dispose of your mask and gloves at home.

Thank you for your cooperation and patience as we provide to you the best dental care in the safest environment possible.

May 24, 2020

WE ARE ALL IN THIS TOGETHER!

We are all doing our best to overcome the difficulties, the changed schedules, and the uncertainty that is our present world. Taking a few moments to reflect on the path ahead that will be bring “normality” back into our lives is time well spent.

Yes, stress is increased for everyone. Stress can break down our habits and our defenses to our physical and emotional health as well as to our relationships. I have been aware that my personal habits of exercise and relaxation have changed. My sleeping and working schedules have changed as well. But while a change of pace can be good for everyone, I have found that as I work at getting back on track, I am feeling better. I feel better physically when I exercise regularly and when I eat a healthy diet. My mind is also sharper when I am on track with a schedule and I certainly get my tasks done easier and with better results.

This panda is eating away constantly and gnawing on these bamboo shoots because that is normal for him. It is not normal for humans to eat constantly or grind and clench our teeth. This panda can help us to remember to get on track and follow our healthy routines so that we can be our best. Everyone at Art and Science Dentistry is hoping we all get back on our schedules very soon. It will be a pleasure to see everyone again and reestablish good habits with a fresh start and good health. We will give special attention to assuring that your dental health is carefully evaluated and that any corrections to home hygiene techniques or restorative needs are attended to.

While some things will be different in how we provide dental care, the objectives remain the same: healthy teeth and gums, preserving a healthy and attractive smile, and assuring that you have comfort when eating.

In the next six months after we resume our dental office appointments, your first exam to evaluate and examine your dental health will be done with no out of pocket expense to you. We want to get everyone back on track and return to our schedules of regular care to preserve your good dental health for your lifetime.

I and all of our staff at Art and Science Dentistry are looking forward to seeing you soon.

Sincerely,

Stephen Dautel, D.D.S. and all of our staff

May 11, 2020

Dear Patients,

I miss you. My staff misses you. We are eager to see you to be your dental health coaches again.

We are all doing our training to stay in shape for as soon as our office can reopen. We encourage you to also be consistent with your tooth brushing, flossing, massaging, and rinsing to keep all of your teeth in good, strong shape.

The reality of our world today versus the world which we were familiar has changed. We all recognize that avoidance of sources of infection is a necessary and constant task. At Art and Science Dentistry, your health and well-being has ALWAYS been our primary goal. At this time, every opportunity that is available to us has and will be taken to meet this very high standard. Our training has included reorganizing our physical office space to provide a very safe and comfortable experience for you when you visit us.

Below are some of the things we are changing or installing to make our office meet or exceed every guideline.
1. No touch entry and exit from the office.
2. No touch plumbing in the bathroom.
3. Air purification to cleanse the air in every room continuously every minute of every day.
4. Central HVAC upgrades of ionization air purification for incoming fresh air and recirculation of return air.
5. Installation of overhead UV disinfection fixtures for after-hours purification of all treatment areas.
6. Upgrading organization of treatment rooms for cleanliness and efficiency.
7. Creating remote digital business office communication and transactions.
8. UV treatment of all incoming and outgoing mail and deliveries.
9. Installation of physical barrier protection wherever possible.
10. Use of PPE gowns and equipment to meet surgical treatment room standards.

In addition to every best practice standard that we have always followed, I personally and each of my staff members are researching constantly to maintain our office at the highest standards possible for your safety and the safety of our office personnel.

At this time of continuous change and learning, I want you to be assured that I will continue to do everything available to provide the highest standard of dental care, prevention of dental complications, and restoration of dental and periodontal health that is possible.

I look forward to seeing each and every one of my many friends, patients, and fellow members of our wonderful community.

Sincerely,

Dr. Dautel

April 16, 2020

Reasons to SMILE : )

I know that this has been a stressful time for everyone. I hope that some of the financial stress will be relieved soon when the promised financial support from the federal government and the state unemployment program reaches us. I have spent many hours completing the loan applications and studying the terms (that keep being modified) so that I can carry the overhead of the office and keep our office solvent. Everyone is in the same position. Persistence is the virtue most needed right now.

I AM LOOKING FORWARD TO THE REOPENING OF THE OFFICE!  My realistic expectation is that we will start seeing patients in June. If it becomes possible to start before that, I will keep you posted.

When we do start, there will be a different practice protocol on every level to provide the safest possible environment for everyone. We will be using all of the information on best practices and I will have a protocol for us to follow when we see patients that will protect our patients, protect ourselves in the office, and also safeguard that we contain any exposure and protect everyone outside of the office. My greatest concern is that we will all be safe.

I hope that everyone is practicing the best dental home care as possible. Maintaining the excellent dental
health that you already have with the excellent dental care you have received and your own good home
care, will maintain your good dental health in every situation through your life.

However, please know that I am available to see you for urgent problems if they should arise. Broken teeth, unusual sensitivity or sensitivity that has become more uncomfortable, swelling in the gums or anywhere inside your mouth, and any sudden accident involving teeth, gums, and areas in your mouth should be evaluated promptly.

As soon as we can begin seeing patients again, we will be open on our regular schedule. We will keep
you informed as we all get back to normal.

In the meantime, patience is a virtue, but without a purpose attached it becomes lost time. I have been busy growing my beard, completing painting projects at home and in the office, learning more business banking and accounting than I ever thought I would need, and making my garden and yard spectacular.

Best of all is the time I have spent on video chats with my kids, grand kids and extended family. I have even had some virtual Friday happy hour get togethers with friends, sharing stories, teasing, with compassion for our mutual challenges. Let’s all stay upbeat and look to a happy near future return to our lives and routine.

My entire staff and I look forward to when we will be able to see you again.
Stay safe and healthy,

Stephen Dautel, D.D.S., Chris, Kim, Lisa, Liza, Carol and Angie

Our present office hours to receive phone calls are:
Monday 9-3
Tuesday 9-3
Thursday 9-3
Messages can be left on the answering service at any time. We will return phone calls and emails on the next business day.  At all other times urgent calls will be answered promptly.

March 24, 2020

We are thinking of you!
We all hope that you and your families are healthy and safe. We look forward to seeing you all again very soon to help you maintain excellent dental health. While you are waiting to continue your regular dental care at our office, here are some helpful tips to keep you smiling and happy.

1. Brush and floss daily and with attention to detail about how you brush each tooth, all surfaces, top and bottom.

2. Avoid sugary foods. Sugar is the food that bacteria that live in your mouth love to use to grow in larger numbers and to create more plaque which can damage the enamel and areas of recession on your teeth.

3. Clean your teeth after eating sugary foods. These same bacteria also make products from their metabolism that damage the fragile fibers in your gum tissues that hold your gums tightly to your teeth. If these fibers are broken it can lead to food collection around the teeth, soft or inflamed gums, bleeding gum tissue, and tenderness in the gums.

4. Use any and all aids that we have recommended to help keep your teeth and gums healthy and attractive. Fluoride use, retainers, night guards, mouthwashes, TMJ appliances should be used as directed consistently.

5. Our website will have postings on interesting dental facts and helpful tips for you to practice good preventive dental care. See us at stephendautel.com or Google us at Art and Science Dentistry, Stephen Dautel, D.D.S.

We are looking forward to seeing you again soon.

Sincerely,
The Team at Art and Science Dentistry

March 16, 2020

To Our Valued Patients,

The safety and well-being of our patients and employees remain our highest priority.

We are closely monitoring the coronavirus (COVID-19) situation day by day and following information from medical professionals, the Centers for Disease Control (CDC), the World Health Organization (WHO), and other health authorities.

Due to the changing situation and changing health care providers guidelines, I have determined that it is necessary to postpone non-urgent dental appointments until this immediate situation is managed so that it is safe to resume our normal dental care for everyone.

As of today, we will be contacting you to postpone any dental hygiene visits. Dental care that is elective can be postponed depending on your individual needs. If you feel that your treatment must continue on schedule, please call us and we will do everything we can to meet your needs.

Urgent dental care will be available on a limited schedule of Monday 8:30 AM- 1:00 PM and Thursday 9:00 AM- 1:00 PM. Please call our office to schedule an appointment.

We follow strict universal precautions at all times for all our team members to protect against transmission of the virus, including hand-washing protocols and frequent use of hand sanitizers containing at least 60% alcohol.  In addition, we continue as always to use enhanced cleaning of high-touch areas in our office.

All instruments are sterilized in state-of-the-art steam sterilization or with chemical sterilization. Disposable materials are used to provide safety and one-use protection for patients and staff. All disposables are carefully discarded in appropriate containers.

For your safety and the safety of everyone at our office, we will ask you about your current health status. If you are concerned about your health status or that of anyone in our office, please feel free to ask a staff member.

As a precaution to protect everyone who comes to our office, we will ask if you have any symptoms of cough, fever, or have been in contact with anyone who has been diagnosed with COVID-19 viral infection.

Everyone here at Art and Science Dentistry is dedicated to the highest standards of safety, quality, and patient care. It is our privilege to provide our services to you and we take that responsibility very seriously.

Thank you for being a part of our dental practice.

Sincerely,

Stephen Dautel, D.D.S. and Staff

Phone: (518) 371-1275

Fax: (518) 371-1806